Timeout APIConnectionError during Large File Upload (200MB) - ECONNRESET

[SuMyatHlaing30]

Describe the bug
When attempting to upload a large file (200MB) to the Azure OpenAI API using the OpenAI Node.js SDK, the request fails with an ECONNRESET error. The error seems to occur when the upload exceeds a certain size, as smaller files upload without issue.
https://platform.openai.com/docs/api-reference/files/create

To Reproduce

 const file = await openai_client.files.create({
      file: fs.createReadStream(path.join(__dirname, './uploads/testfile.pdf')),
      purpose: 'assistants',
    });

Expected behavior
The file should upload successfully without a connection reset error because there is a description in api documentation like - Individual files can be up to 512 MB, and the size of all files uploaded by one organization can be up to 100 GB.

Additional context
Additional Info:

The issue only occurs with larger files (200MB+).
Smaller files upload successfully.
Node.js version: 20
OpenAI SDK version: V2

APIConnectionError: Connection error.
at AzureOpenAI.makeRequest (...\node_modules\openai\core.js:304:19)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async runThread (...\fileTestOpenai.js:23:16)
at async main (...\fileTestOpenai.js:19:5) {
status: undefined,
headers: undefined,
request_id: undefined,
error: undefined,
code: undefined,
param: undefined,
type: undefined,
cause: FetchError: request to https://...openai.azure.com//openai/files?api-version=2024-07-01-preview failed, reason: read ECONNRESET
at ClientRequest. (...\node_modules\node-fetch\lib\index.js:1501:11)
at ClientRequest.emit (node:events:517:28)
at TLSSocket.socketErrorListener (node:_http_client:501:9)
at TLSSocket.emit (node:events:529:35)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
type: 'system',
errno: 'ECONNRESET',
code: 'ECONNRESET'
}
}

[deyaaeldeen]

Hi @SuMyatHlaing30 Thanks for opening this report! I am not able to repro this issue using API version 2024-08-01-preview and a resource in the Sweden Central region. Could you please share details about the resource and the API version you're using. I would also encourage you to open a support ticket. To open a support ticket, please refer to the guide here. In the meantime, please feel free to reach out if you have any other questions!

[github-actions]

Hi @SuMyatHlaing30. Thank you for opening this issue and giving us the opportunity to assist. To help our team better understand your issue and the details of your scenario please provide a response to the question asked above or the information requested above. This will help us more accurately address your issue.

[SuMyatHlaing30]

Hi @deyaaeldeen
I am using resource :

• US Region
• deployment = "gpt-4o"
• API Version = "2024-07-01-preview"

When I upload file in Azure Openai Studio, showing file size should be less than 200 MB.

[deyaaeldeen]

@SuMyatHlaing30 I am not entirely sure what did you mean by "US Region". Please checkout the availability table in https://learn.microsoft.com/azure/ai-services/openai/concepts/models#assistants-preview for more information on what regions to use with what models.

[github-actions]

Hi @SuMyatHlaing30. Thank you for opening this issue and giving us the opportunity to assist. To help our team better understand your issue and the details of your scenario please provide a response to the question asked above or the information requested above. This will help us more accurately address your issue.

[SuMyatHlaing30]

East US region.

[SuMyatHlaing30]

are there any updates?