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[Bug]: Crash on startup with 0xc0000602 error on versions >1.80.19 #662

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Shassk opened this issue Jan 12, 2025 · 11 comments
Closed

[Bug]: Crash on startup with 0xc0000602 error on versions >1.80.19 #662

Shassk opened this issue Jan 12, 2025 · 11 comments
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Needs Triaging This issue needs the developer's attention to sort & prioritize.

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@Shassk
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Shassk commented Jan 12, 2025

Affected Version

1.82.8, 1.82.10, 1.82.13(portable)

Bug Behavior

On launch CL silently crashes, in event log there's error 0xc0000602, offset 0x000000000012d862 in KERNELBASE.dll

However older 1.80.19 when launched manually (from Collapse Launcher\app-1.80.19\CollapseLauncher.exe) starts just fine.

Expected Behavior

Launch and not crash

Steps to reproduce

  1. Run Collapse Launcher\CollapseLauncher.exe (both installed one and portable one) or Collapse Launcher\app-1.82.8\CollapseLauncher.exe or Collapse Launcher\app-1.82.10\CollapseLauncher.exe
  2. See Not see it crash

Related Issues

No response

Screenshot(s)

No response

Additional Information

  1. C:\Users\%username%\AppData\LocalLow\CollapseLauncher has no folder _logs, only GameFolder\_logs which has logs of version 1.80.19 (the one that works, broken versions leave no logs there)
  2. Launcher 1.82.13 etc fail on PC (Windows 10) but work on another device (Windows 11 tablet). Some libraries' compatilility issues perhaps considering the older one works?

DxDiag.txt
@Shassk Shassk added the Needs Triaging This issue needs the developer's attention to sort & prioritize. label Jan 12, 2025
@Shassk
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Shassk commented Jan 12, 2025

Basically "what else can I do to give more info"?

If you can tell me how to make a dump (there's createdump.exe, and I have WinDbg installed if that helps) — I can add it as well.

@bagusnl
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bagusnl commented Jan 12, 2025

Hi!

Does event viewer says anything about APPCRASH ?
Also, as a note, is your OS debloated with a script or using any such of custom ISOs?

If not, try updating it then do

sfc /scannow
dism /online /cleanup-image /restorehealth

@shatyuka
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WinUI 3 does not support Windows Insider very well. Try updating your system.

@bagusnl
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bagusnl commented Jan 12, 2025 •
edited by shatyuka
Loading

Windows 10 IoT Корпоративная LTSC 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)

@Shassk
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Shassk commented Jan 12, 2025

Does event viewer says anything about APPCRASH ?

Doesn't seem so, it's always the same record (except for different process ID):

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2025-01-12T01:31:30.9697419Z" /> 
  <EventRecordID>109468</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>MontyPC</Computer> 
  <Security /> 
 </System>
 <EventData>
  <Data>CollapseLauncher.exe</Data> 
  <Data>1.82.10.0</Data> 
  <Data>67200000</Data> 
  <Data>KERNELBASE.dll</Data> 
  <Data>10.0.19041.2913</Data> 
  <Data>a1c3e870</Data> 
  <Data>c0000602</Data> 
  <Data>000000000012d862</Data> 
  <Data>5b7c</Data> 
  <Data>01db6491b5196503</Data> 
  <Data>D:\Games\Collapse Launcher\app-1.82.10\CollapseLauncher.exe</Data> 
  <Data>C:\Windows\System32\KERNELBASE.dll</Data> 
  <Data>8f00fc91-4cee-4347-8843-160b3df8939b</Data> 
  <Data /> 
  <Data /> 
 </EventData>
</Event>

Also, as a note, is your OS debloated with a script or using any such of custom ISOs?

It was a clean OS, I've only added TranslucentTB from Microsoft Store, but it's Win10 IoT Enterprise LTSC (because extended support up till 2032).

If not, try updating it

Try updating your system

I will try that

@Shassk
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Shassk commented Jan 12, 2025

Yep, just an update to 21H2 19044.5247 was enough, thanks.

Almost works. Portable 1.82.13 runs just fine, regular 1.82.10 when launched started updating itself to 1.82.13 and gave this error:

image

Any new attempts also show this message.

Last log file:

[Schm]   [08:51:22.942]  Locale file: de_DE.json loaded as Deutsch by DasIschBims, kujou-kju
[Schm]   [08:51:22.944]  Locale file: en_US.json loaded as English by neon-nyan, CryoTechnic
[Schm]   [08:51:22.945]  Locale file: es_419.json loaded as Español (LATAM) by BloodDragooner, d-l-n, IhoFox, Laly
[Schm]   [08:51:22.946]  Locale file: fr_FR.json loaded as Français by Zeide, CryoTechnic, AstragonQC
[Schm]   [08:51:22.948]  Locale file: id_ID.json loaded as Bahasa Indonesia by neon-nyan, bagusnl
[Schm]   [08:51:22.949]  Locale file: ja_JP.json loaded as 日本語 by Vermilion-Shinsha
[Schm]   [08:51:22.950]  Locale file: ko_KR.json loaded as 한국어 by despenser08, designed-re
[Schm]   [08:51:22.951]  Locale file: pl_PL.json loaded as Polish by ribxne
[Schm]   [08:51:22.952]  Locale file: pt_BR.json loaded as Português (Brasil) by Heruzinyo
[Schm]   [08:51:22.952]  Locale file: pt_PT.json loaded as Português (Portugal) by gablm
[Schm]   [08:51:22.954]  Locale file: ru_RU.json loaded as Русский by ChocolateNao
[Schm]   [08:51:22.955]  Locale file: th_TH.json loaded as ภาษาไทย by Faelayis, kinodev, armzyaec1234
[Schm]   [08:51:22.956]  Locale file: uk_UA.json loaded as Українська by vitalitk, Eley_Kiro
[Schm]   [08:51:22.957]  Locale file: vi_VN.json loaded as Tiếng Việt by kleqing
[Schm]   [08:51:22.959]  Locale file: zh_CN.json loaded as 简体中文 by misaka10843, imgradeone, SatoSouta
[Schm]   [08:51:22.959]  Locale file: zh_TW.json loaded as 繁體中文 by Seria Ati, xTaiwanPingLord
[Info]   [08:51:22.985]  [FallbackCDNUtil::ReinitializeHttpClient()] HttpClient under FallbackCDNUtil has been successfully initialized
[Sentry]   [08:51:22.986]  Loading Sentry SDK...
[Schm]   [08:51:23.025]  Setting up global exception handler redirection
[Schm]   [08:51:23.026]  Running Collapse Launcher [1.82.13], [Stable], under Windows 10 (build: 19044.0), as [REDACTED]
[Schm]   [08:51:23.026]  Runtime: .NET 9.0.0 - WindowsAppSDK 3.1.6
[Schm]   [08:51:23.026]  Built from repo https://github.com/CollapseLauncher/Collapse.git
	Branch stable - Commit f498a093 at 2025-01-05T23:57:33+07:00
[DBG]    [08:51:23.030]  Available Runtime Features:
	PortablePdb: True
	IsDynamicCodeCompiled:   True
	IsDynamicCodeSupported:  True
	UnmanagedSignatureCallingConventions:    True
[Schm]   [08:51:23.322]  [TrayIcon] Initializing Tray with parameters:
	GUID: 24659502-3996-8555-d421-570c8d5d92f6
	Instance Count: 1
[Schm]   [08:51:23.906]  Initializing game: Honkai Impact 3rd - Юго-Восточной Азии...
[Schm]   [08:51:24.833]  Game: Honkai Impact 3rd - Юго-Восточной Азии has been completely initialized!
[Schm]   [08:51:24.833]  Initializing Region Honkai Impact 3 (Southeast Asia) Done!
[Info]   [08:51:24.976]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/notification_stable.json
[Info]   [08:51:26.959]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/metadata/v3/stable/stamp.json
[Info]   [08:51:27.528]  A new metadata config was found! [Name: Honkai Impact 3rd | Region: Southeast Asia | Type: PresetConfigV2] at 20250109101416
[Info]   [08:51:27.528]  A new metadata config was found! [Name: Honkai Impact 3rd | Region: Global | Type: PresetConfigV2] at 20250109101416
[Info]   [08:51:27.528]  A new metadata config was found! [Name: Honkai Impact 3rd | Region: TW/HK/MO | Type: PresetConfigV2] at 20250109101416
[Info]   [08:51:27.528]  A new metadata config was found! [Name: Honkai Impact 3rd | Region: Korea | Type: PresetConfigV2] at 20250109101416
[Info]   [08:51:27.528]  A new metadata config was found! [Name: Honkai Impact 3rd | Region: Japan | Type: PresetConfigV2] at 20250109101416
[Info]   [08:51:29.562]  Removed old metadata config file! [Name: Honkai Impact 3rd | Region: Southeast Asia | Type: PresetConfigV2]
Location: C:\Users\Monty\AppData\LocalLow\CollapseLauncher\GameFolder\_metadatav3\config_Hi3SEA.json
[Info]   [08:51:29.563]  Removed old metadata config file! [Name: Honkai Impact 3rd | Region: Global | Type: PresetConfigV2]
Location: C:\Users\Monty\AppData\LocalLow\CollapseLauncher\GameFolder\_metadatav3\config_Hi3Global.json
[Info]   [08:51:29.563]  Removed old metadata config file! [Name: Honkai Impact 3rd | Region: TW/HK/MO | Type: PresetConfigV2]
Location: C:\Users\Monty\AppData\LocalLow\CollapseLauncher\GameFolder\_metadatav3\config_Hi3TW.json
[Info]   [08:51:29.563]  Removed old metadata config file! [Name: Honkai Impact 3rd | Region: Korea | Type: PresetConfigV2]
Location: C:\Users\Monty\AppData\LocalLow\CollapseLauncher\GameFolder\_metadatav3\config_Hi3KR.json
[Info]   [08:51:29.564]  Removed old metadata config file! [Name: Honkai Impact 3rd | Region: Japan | Type: PresetConfigV2]
Location: C:\Users\Monty\AppData\LocalLow\CollapseLauncher\GameFolder\_metadatav3\config_Hi3JP.json
[Info]   [08:51:29.581]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/metadata/v3/stable/config_Hi3SEA.json
[Info]   [08:51:30.209]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/metadata/v3/stable/config_Hi3Global.json
[Info]   [08:51:30.892]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/metadata/v3/stable/config_Hi3TW.json
[Info]   [08:51:31.454]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/metadata/v3/stable/config_Hi3KR.json
[Info]   [08:51:32.051]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/metadata/v3/stable/config_Hi3JP.json
[Schm]   [08:51:32.837]  Initializing game: Honkai Impact 3rd - Юго-Восточной Азии...
[Schm]   [08:51:33.472]  Game: Honkai Impact 3rd - Юго-Восточной Азии has been completely initialized!
[Schm]   [08:51:33.472]  Initializing Region Honkai Impact 3 (Southeast Asia) Done!
[Info]   [08:51:33.528]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/notification_stable.json
[Info]   [08:51:33.873]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/metadata/v3/stable/stamp.json
[Warn]   [08:51:34.260]  No userId could not be parsed from 'C:\Users\Monty\Desktop\CollapseLauncher 1.82.13\packages\.betaId', creating a new one.
[Info]   [08:51:34.263]  Getting CDN Content from: GitHub at URL: https://github.com/CollapseLauncher/CollapseLauncher-ReleaseRepo/raw/main/velopack/stable/releases.stable.json?arch=x64&os=win&rid=win-x64

@shatyuka
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Yes it's another issue. Use the latest version of Collapse.
#642

@Shassk
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Shassk commented Jan 12, 2025

Yes, but the point it doesn't self-update. If I reinstall — will it preserving the settings?

@Shassk
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Shassk commented Jan 12, 2025

Maybe manually backup some folder with it or something

@shatyuka
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Fix procedure here: #642 (comment)

@Shassk
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Shassk commented Jan 12, 2025

Thanks, all works now.

@Shassk Shassk closed this as completed Jan 12, 2025
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@bagusnl @shatyuka @Shassk