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    api/write-api
    glossary

Performance Platform dashboards

If you need help with an existing Performance Platform dashboard email [email protected].

Existing dashboards

The information below is for owners of existing dashboards and is for reference only. Please email us before you start collecting data intended for a dashboard.

Digital take-up	Send a completed copy of the transactions by channel spreadsheet
Cost per transaction	If your service doesn’t have cost information, here's how to calculate it . Send a completed copy of the cost per transaction spreadsheet
User satisfaction	Send us the URL for your GOV.UK ‘done’ page. You can get a ‘done’ page by clicking ‘content change’ on the GOV.UK support site. If you can’t access this, please speak to the GDS point of contact in your department. If you capture user satisfaction in a different way please tell us and we’ll try to include it.
Completion rate	If you use Google Analytics we need: View and read permissions for [email protected] Details of at least one goal that allows us to calculate the completion rate Your View ID Let us know if you use a different analytics provider (e.g. Webtrends, Piwik). Name and email address of people who will upload the data on an ongoing basis We can also use the digital take-up data to show transactions by channel.

If you would prefer to use our platform API to automate the upload of any data please let us know.

Keeping your dashboard up to date

You own the data in the dashboard and are responsible for maintaining its quality.

If your dashboard is supported by an API then this data will update automatically.

If your dashboard is supported by spreadsheet data you’ll need to regularly upload current data which will then automatically display in the dashboard. You do this using a GOV.UK Sign on account, which we can create/update for you.