Android version can't setup/use AmplifyPushNotificationsPinpoint() plugin

[marcuscheung-carbonlinking]

Description

ios version is ok,
android version work before,
my flutter version: 3.24.0.

this my amplify configure method:

Future<void> _configureAmplify() async {
  try {
    final authPlugin = AmplifyAuthCognito();
    final notificationsPlugin = AmplifyPushNotificationsPinpoint();
    notificationsPlugin
        .onNotificationReceivedInBackground(myAsyncNotificationReceivedHandler);

    await Amplify.addPlugins([
      authPlugin,
      notificationsPlugin,
      AmplifyAPI(modelProvider: ModelProvider.instance),
      AmplifyStorageS3(),
    ]);
    await Amplify.configure(amplifyconfig);
  } on Exception catch (e) {
    safePrint('An error occurred configuring Amplify: $e');
  }
}

this the error message:

 An error occurred configuring Amplify: PushNotificationException {
 "message": "Error occurred awaiting for device token to register device with Pinpoint",
 "recoverySuggestion": "Please review the underlying exception",
"underlyingException": "UnknownException {\n  \"message\": \"Forbidden from accessing the Pinpoint resource.\",\n  \"recoverySuggestion\": \"Please ensure Analytics is properly configured in your amplifyconfiguration.dart file and that unauthenticated guest access is allowed or an authorized user is signed in.\",\n  \"underlyingException\": \"ForbiddenException {\\n}\"\n}"
}

my amplify package version:
amplify_flutter: ^1.8.0
amplify_api: ^1.8.0
amplify_auth_cognito: ^1.8.0
amplify_core: ^1.8.0
amplify_storage_s3: ^1.8.0
amplify_push_notifications_pinpoint: ^1.8.0

Categories

• Analytics
• API (REST)
• API (GraphQL)
• Auth
• Authenticator
• DataStore
• Notifications (Push)
• Storage

Steps to Reproduce

launch the flutter project with android device and use AmplifyPushNotificationsPinpoint plugin

Screenshots

No response

Platforms

• iOS
• Android
• Web
• macOS
• Windows
• Linux

Flutter Version

3.24.0

Amplify Flutter Version

1.8.0

Deployment Method

Amplify CLI (Gen 1)

Schema

No response

[Jordan-Nelson]

Hello @marcuscheung-carbonlinking - Do you know what changes were made between the time when this was working to when it stopped working? Did you upgrade flutter, are you testing on a new device, were there code changes?

[marcuscheung-carbonlinking]

i just have one android device for testing.
i did upgraded flutter version from 3.19.6 to 3.24.0, but i also try to downgrade/install flutter again.
i'm not sure since when, but we have develop branch for stable version of app, that can't init pinpoint plugin too.

[Jordan-Nelson]

Is the user authenticated when this error occurs? Have you configured unauthenticated guest access for pinpoint?

[marcuscheung-carbonlinking]

i notice the error message has one more line:
INFO | EndpointInfoStoreManager | No EndpointId found, generating a new one.
An error occurred configuring Amplify: PushNotificationException {
"message": "Error occurred awaiting for device token to register device with Pinpoint",
"recoverySuggestion": "Please review the underlying exception",
"underlyingException": "UnknownException {\n "message": "Forbidden from accessing the Pinpoint resource.",\n "recoverySuggestion": "Please ensure Analytics is properly configured in your amplifyconfiguration.dart file and that unauthenticated guest access is allowed or an authorized user is signed in.",\n "underlyingException": "ForbiddenException {\n}"\n}"
}

[marcuscheung-carbonlinking]

Is the user authenticated when this error occurs? Have you configured unauthenticated guest access for pinpoint?

backend setting?

[Jordan-Nelson]

Yes, this would be a setting that would have been enabled when setting up the backend.

[marcuscheung-carbonlinking]

weird thing, last friday i try to setup another amplify-flutter project for deeper explorer amplify&pinpoint, same setup is work.
and after that, my previous project also work now...
since i explorer amplify in my personal computer, it should not related to cache issue, configuration issue or account issue.
not understand why just work again.

[github-actions]

This issue is now closed. Comments on closed issues are hard for our team to see.
If you need more assistance, please open a new issue that references this one.

[marcuscheung-carbonlinking]

but test on real device still have that error:
/flutter (16447): An error occurred configuring Amplify: PushNotificationException {
I/flutter (16447): "message": "Error occurred awaiting for device token to register device with Pinpoint",
I/flutter (16447): "recoverySuggestion": "Please review the underlying exception",
I/flutter (16447): "underlyingException": "UnknownException {\n "message": "Forbidden from accessing the Pinpoint resource.",\n "recoverySuggestion": "Please ensure Analytics is properly configured in your amplifyconfiguration.dart file and that unauthenticated guest access is allowed or an authorized user is signed in.",\n "underlyingException": "ForbiddenException {\n}"\n}"

[Jordan-Nelson]

@marcuscheung-carbonlinking - That error would indicate that there currently is no user logged in and that your pinpoint backend is not setup to allow unauthenticated users. Here are the steps to setup pinpoint with the Gen 1 CLI and enable unauthenticated access: https://docs.amplify.aws/gen1/flutter/build-a-backend/push-notifications/set-up-push-notifications/#set-up-backend-resources

[marcuscheung-carbonlinking]

@marcuscheung-carbonlinking - That error would indicate that there currently is no user logged in and that your pinpoint backend is not setup to allow unauthenticated users. Here are the steps to setup pinpoint with the Gen 1 CLI and enable unauthenticated access: https://docs.amplify.aws/gen1/flutter/build-a-backend/push-notifications/set-up-push-notifications/#set-up-backend-resources

i try to install android version flutter app (same code, same build) on sumsung A12 & sony XQ-DC72.A12 works. but XQ-DC72 can't.
both android 14(update to date).

if we upgrade to amplify 2.x, will it fix my issue?

[tyllark]

Hello @marcuscheung-carbonlinking, can you please confirm that you have both authenticated and guest access enabled in Cognito.
AWS Console -> Cognito -> Identity pools -> Identity pool name -> User access

Afterwards can to please confirm that the IAM policies for both are configured per our documentation.