[Support]: Cannot Review Footage From Specific Day, Just See Preview

[ahalekelly]

Checklist

• I have updated to the latest available Frigate version.
• I have cleared the cache of my browser.
• I have tried a different browser to see if it is related to my browser.
• I have tried reproducing the issue in incognito mode to rule out problems with any third party extensions or plugins I have installed.

Describe the problem you are having

When I go to the Review page and then the Motion tab and select one specific day, I can't view any of the footage. I get the low-res preview image when I scrub through the timeline, but the video never loads. I can review footage from before and after that day fine. In the browser console, I get these errors. This machine is rebooted at least once a day, it's possible that there was a hard power loss shutdown which caused files to be corrupted, but why would this corrupt the whole day's footage? Also, I looked at a couple of the files from the recordings folder and they look fine.

Steps to reproduce

Cannot provide steps to reproduce

Version

0.14.1-f4f3cfa

In which browser(s) are you experiencing the issue with?

Both the latest Chrome and Firefox

Frigate config file

mqtt:
  enabled: false

cameras:
  burn_chamber_rear:
    enabled: true
    ffmpeg:
      inputs:
        - path: rtsp://admin:[email protected]:8554/profile0
          roles:
            - record
    detect:
      enabled: false
      #fps: 1
    motion:
      enabled: true

record:
  enabled: true
  retain:
    days: 30
    mode: all
  events:
    retain:
      default: 90

logger:
  default: info
  logs:
    frigate.events: info
    peewee: info
    ws4py: info
    frigate.app: info
    frigate.video: info
    frigate.ffmpeg: info
    frigate.http: info

version: 0.14

ffmpeg:
  hwaccel_args: preset-jetson-h264

tls:
  enabled: false

birdseye:
  enabled: false

telemetry:
  stats:
    network_bandwidth: true

docker-compose file or Docker CLI command

services:
  frigate:
    container_name: frigate
    restart: unless-stopped
    image: ghcr.io/blakeblackshear/frigate:stable-tensorrt-jp5
    runtime: nvidia
    volumes:
      - ./config:/config
      - ./storage:/media/frigate
      - type: tmpfs # Optional: 1GB of memory, reduces SSD/SD Card wear
        target: /tmp/cache
        tmpfs:
          size: 1000000000
    ports:
      - "8971:8971"
      - "8554:8554" # RTSP feeds
      - "5000:5000"

Relevant Frigate log output

Not sure if these are related but I'm seeing a bunch of these in my logs:

error 2025-01-25 06:34:56 frigate.api.media No recordings found for burn_chamber_rear during the requested time range

warning 2025-01-25 06:35:20 frigate.api.review No motion data found for the requested time range

Relevant go2rtc log output

No errors in go2rtc logs

Operating system

Nvidia Jetson Ubuntu

Install method

Docker Compose

Network connection

Wired

Camera make and model

Revotech I706-3-P

Screenshots of the Frigate UI's System metrics pages

Any other information that may be helpful

No response

[hawkeye217]

Yes, those errors in the log are related and are indicating the reason why you can't see the footage in the UI. If you had a hard power loss, it's possible that motion and recording entries did not get written to Frigate's database or they somehow got corrupted.