ts_docker_mac.md

copyright	lastupdated	keywords	subcollection	content-type
years 2017, 2024	2024-04-26	error, problem, registry, docker login, mac, credentials, error saving credentials, error storing credentials, user name or passphrase you entered is not correct	Registry	troubleshoot

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Why is docker login on my Mac failing when I use {{site.data.keyword.registryshort}}?

{: #troubleshoot-docker-mac} {: troubleshoot} {: support}

[macOS]{: tag-macos} When you are using {{site.data.keyword.registrylong}}, docker login fails on a Mac with the following message Error saving credentials: error storing credentials - err: exit status 1, out: 'The user name or passphrase you entered is not correct'. {: shortdesc}

You receive the following error message when you try to run the ibmcloud cr login command on a Mac: {: tsSymptoms}

Error saving credentials: error storing credentials - err: exit status 1, out:
'The user name or passphrase you entered is not correct.'

{: screen}

Docker for Mac has a problem that prevents your credentials from being stored in the macOS keychain. {: tsCauses}

You might be able to resolve the problem by restarting your Mac. If the restart doesn't solve the problem, you can disable the storage of logins in your Mac keychain: {: tsResolve}

1. In your menu, click the Docker icon, select Preferences.
2. Clear the Securely store Docker logins in macOS keychain checkbox.