16.5.3

Release Date: 23-01-2024

🐛 Bug Fixes

• Fixed a crash caused by: Deadlock detected: calling this method on the main queue with outstanding async updates is not permitted and will deadlock.
• Fixed a crash with boolean attribute collectors.
• Fixed an issue with push notifications that was causing the same conversation to be opened twice.

16.5.2

Release Date: 19-01-2024

🐛 Bug Fixes

• Fixed a memory issue that was causing some crashes identified by the following symbols:
  • IntercomNexusSocket listenForWebSocketMessages
  • IntercomNexusSocket isConnected
• Fixed another memory issue swift_unknownObjectUnownedLoadStrong for the Messenger Homescreen.
• Fixed a crash caused by: Attempted to reload item identifier that does not exist in the snapshot.
• Fixed an issue with attribute collectors in a conversation that was leading to closed conversations being re-opened.

16.5.1

Release Date: 16-01-2024

This release contains some important bug fixes. We recommend that all customers update to this version.

🐛 Bug Fixes

• Fixed a memory issue that was causing a crash. This crash was identified by the symbol swift_unknownObjectUnownedTakeStrong.
• Fixed a couple of crashes that occurred when uploading image attachments to a conversation:
  • [NSURL URLByAppendingPathComponent:]
  • ITBImageFIleLoader getRotationAngleFromExistingProperties
• Fixed an issue that was preventing Fin from working as expected in some scenarios.
• Fixed an issue that was enabling users to start a conversation from the Messages space when they should not have been.
• Fixed an issue that was causing visiblity problems with the Powered by Intercom badge.

16.5.0

Release Date: 11-01-2024

🚀 Enhancements

• You can now choose how Fin shows up when a customer starts a conversation: decide whether to show bot expectations or match to teammates, when the conversation starts with Fin.

16.4.0

Release Date: 05-01-2024

🚀 Enhancements

• Camera Input - We've added the ability to use your device's camera to add photos and videos to a conversation.

16.3.2

Release Date: 20-12-2023

🐛 Bug Fixes

• Fixes a potential crash happening when a user opened certain post messages on iOS 17.

16.3.1

Release Date: 17-11-2023

🐛 Bug Fixes

• Resolves crash on iOS 13.
• Fixes a potential crash when a user rapidly sent messages at the start of a new conversation.
• Fixes an issue where messages were hidden after a conversation was started with an existing ticket.

16.3.0

Release Date: 14-11-2023

🚀 Enhancements

• Bot performance improvements.

🐛 Bug Fixes

• Fixes a translation issue.

16.2.3

Release Date: 03-11-2023

🚀 New Feature

• The new Messenger ticket links make it easy for customers to independently create tickets directly from the Messenger Home, without needing to send them a ticket form. Read more here.

🐛 Bug Fixes

• Fixed an issue that was preventing Universal Links from opening correctly.
• Fixed an issue that was cutting off messages on iPad.
• Fixed an issue that was preventing the Status Page app from opening on the homescreen.
• Added support for WKAppBoundDomains. Customers who use App Bound Domains simply need to add intercom.help to their list of WKAppBoundDomains in their Info.plist. This will ensure that Help Center articles load correctly.
• Fixed an issue where it tapping on an image with a link was not working.
• Tapping on an in-app now opens the correct conversation.

16.2.2

Release Date: 31-10-2023

🐛 Bug Fixes

• Fixes issue where IntercomDidStartNewConversation notification was not firing.
• Fixes a homescreen issue where the company logo would no longer load after the host app had been backgrounded.