[BUG] <title>Cannot access Plex - Docker shows running

[Mattk1111]

Is there an existing issue for this?

• I have searched the existing issues

Current Behavior

I cannot see my Plex server either through VPN or through the Plex app on any device. I was watching from a remote location on Sunday night and I abruptly lost connection. It is as if my Plex server has disappeared. The Docker still shows that it is running. When I copy the log, I do see an error: libusb_init failed. I had this issue once before and I fixed it by deleting my Plex docker and installing it again. I tried to do the same this time but it did not work.

I have a thread here with no solutions: https://forums.unraid.net/topic/186901-cannot-access-plex-even-though-it-is-running-on-unraid-with-no-errors/#comment-1525461

I also have a thread here: https://forums.plex.tv/t/cannot-see-plex-server-on-unraid/905472

**** Server already claimed ****
Docker is used for versioning skip update check
[custom-init] No custom files found, skipping...
Starting Plex Media Server. . . (you can ignore the libusb_init error)
[ls.io-init] done.
Critical: libusb_init failed

Thanks

Expected Behavior

No response

Steps To Reproduce

Cannot access Plex server from any device, the server disappeared but in Plex it shows that it is running

Environment

- OS:Unraid 7.0.0
- How docker service was installed:Through the application tab in UNRAID

CPU architecture

x86-64

Docker creation

docker run
  -d
  --name='plex'
  --net='host'
  --pids-limit 2048
  -e TZ="America/Chicago"
  -e HOST_OS="Unraid"
  -e HOST_HOSTNAME="KrumsMedia"
  -e HOST_CONTAINERNAME="plex"
  -e 'VERSION'='docker'
  -e 'PLEX_CLAIM'='claim-DdLUFNj4hRhm2ksifUhU'
  -e 'PUID'='99'
  -e 'PGID'='100'
  -e 'UMASK'='022'
  -l net.unraid.docker.managed=dockerman
  -l net.unraid.docker.webui='http://[IP]:[PORT:32400]/web/index.html'
  -l net.unraid.docker.icon='https://raw.githubusercontent.com/linuxserver/docker-templates/master/linuxserver.io/img/plex-logo.png'
  -v '/mnt/user/TV Series/':'/tv':'rw'
  -v '/mnt/user/Movies/':'/movies':'rw'
  -v '/mnt/user/appdata/plex':'/config':'rw' 'lscr.io/linuxserver/plex' 
ab18ecdd8300ee4b2becb3331fbeec01af34f5c43e9e9b2d38e675df395239c6

Container logs

text  error  warn  system  array  login  

Connection to localhost (127.0.0.1) 32400 port [tcp/*] succeeded!
[migrations] started
[migrations] no migrations found
───────────────────────────────────────

      ██╗     ███████╗██╗ ██████╗
      ██║     ██╔════╝██║██╔═══██╗
      ██║     ███████╗██║██║   ██║
      ██║     ╚════██║██║██║   ██║
      ███████╗███████║██║╚██████╔╝
      ╚══════╝╚══════╝╚═╝ ╚═════╝

   Brought to you by linuxserver.io
───────────────────────────────────────

To support LSIO projects visit:
https://www.linuxserver.io/donate/

───────────────────────────────────────
GID/UID
───────────────────────────────────────

User UID:    99
User GID:    100
───────────────────────────────────────
Linuxserver.io version: 1.41.4.9463-630c9f557-ls255
Build-date: 2025-02-12T17:33:50+00:00
───────────────────────────────────────
    
**** Server already claimed ****
Docker is used for versioning skip update check
[custom-init] No custom files found, skipping...
Starting Plex Media Server. . . (you can ignore the libusb_init error)
[ls.io-init] done.
Critical: libusb_init failed

[github-actions]

Thanks for opening your first issue here! Be sure to follow the relevant issue templates, or risk having this issue marked as invalid.

[Mattk1111]

Did I do something wrong? This is the first time I posted and I am not an Unpaid expert. I just need help. Thanks

[j0nnymoe]

No you didn't do anything wrong but also we don't provide an SLA for our containers/expect a response within X time.

With your issue, realistically you need to check your Plex server logs (not container logs) also test from your local lan.