Inbox Functionality and Reporting

[leminhhai]

I would like to provide further feedback regarding plane.so, specifically regarding the implementation of an Inbox feature similar to Productboard Insight.

It would be highly beneficial if plane.so could incorporate an Inbox as a separate function, similar to Productboard Insight. This Inbox would serve as a central hub for collecting insights generated from customer support software such as Freshchat and Freshdesk. The Product Owner would have the responsibility to review, categorize, analyze, and clarify these insights before linking them to respective issues.

Within this Inbox interface, it would be advantageous to have features that allow for easy classification and search functionality based on tags, projects, and other relevant criteria. Since customers may provide feedback on various aspects, it is essential to be able to link specific sections of text within the description to multiple issues or ideas. Productboard has successfully implemented this feature, and it has proven to be quite effective and practical.

Additionally, it would be valuable to have reporting and analytics capabilities within plane.so. These reporting features would ensure that Product Managers do not overlook or delay in responding to customer feedback. The ability to track and monitor feedback in a structured manner would aid in ensuring timely and appropriate responses to customer inquiries.

In conclusion, I would like to emphasize the importance of introducing an Inbox functionality within plane.so, similar to Productboard Insight. This feature would streamline the process of managing and organizing customer feedback, enabling Product Owners to effectively prioritize and address customer insights. Furthermore, incorporating reporting and analytics capabilities would facilitate data-driven decision-making and ensure responsive customer support.

Thank you for considering this additional feedback. We appreciate your dedication to continuously improving plane.so, and we eagerly await the enhancements that will further enhance its functionality.

Sincerely,