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Error loading video #6485

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Hi @AL-THD, what that's telling you is that none of the configured user providers have a user that matches. It's something to do with the users - this error is being thrown prior to actually hitting any of our endpoints. My guess would be a (subtle) misconfiguration of Shibboleth, and the working videos probably have ROLE_ANONYMOUS with READ access which could bypass the username lookup.

Try going to your search index (even if you don't normally use it) with the user(s). I'm betting it won't work, or you'll get the page framework but no videos listed. That will happen in the case where you can get at the page (since it's by default ROLE_ANONYMOUS READ), but then the endpoint that returns …

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