performance

<div id="homepage-content">
  <div class="outdent-to-full-viewport-width brand-performance">
    <div class="outdent-to-full-viewport-width-inner hero-banner vertical-padding-medium">
      <h1 class="hero-banner-heading">Performance</h1>

      <div class="hero-banner-strapline">
        Find performance data of government services
      </div>
    </div>
  </div>

  <div class="vertical-padding-medium-top grid-row" aria-labelledby="header-dashboard-counts">
    <h2 class="visuallyhidden" id="header-dashboard-counts">Dashboard counts</h2>

    <div class="column-half">
      <a class="impact-link services-link" href="/performance/services">
        <span class="impact-link-figure services-count">780</span> <span class="impact-link-label">service dashboards</span>
      </a>
      <p class="lead vertical-margin-top-small">See how well services are doing</p>
    </div>
    <div class="column-third visuallyhidden">
      <a class="impact-link" href="/performance/web-traffic">
        <span class="impact-link-figure">54</span> <span class="impact-link-label">web traffic dashboards</span>
      </a>
      <p class="lead vertical-margin-top-small">See how many people are using GOV.UK content</p>
    </div>
    <div class="column-half">
      <a class="impact-link" href="/performance/other">
        <span class="impact-link-figure">18</span> <span class="impact-link-label">other dashboards</span>
      </a>
      <p class="lead vertical-margin-top-small">See other stats about government services</p>
    </div>

    <div class="column">
      <p>
        Are you responsible for publishing data about your service?
        <a href="http://performance-platform.readthedocs.org">Get a dashboard</a>
      </p>
    </div>
  </div>

  <div class="vertical-padding-medium-top vertical-margin-top-small vertical-spacing-bottom" aria-labelledby="measuring-services">
    <h1 class="vertical-margin-top-small heading-small">Measuring how services are performing</h1>
    <div class="grid-row">
      <div class="column-half vertical-margin-medium top-services-cost" aria-labelledby="top-services-cost">
        <img src="/performance/assets/images/cost-per-transaction-5c98a5daf7d7f4ebc64c87dd812b8887.svg" class="icon-top-services" alt></img>
        <h2 class="vertical-margin-small" id="top-services-cost">Cost per transaction</h2>
        <p class="lead">The average cost to government of each transaction.</p>
      </div>
      <div class="column-half vertical-margin-medium top-services-satisfaction" aria-labelledby="top-services-satisfaction">
        <img src="/performance/assets/images/user-satisfaction-21df2492b9afe0af93d20a51a41d0371.svg" class="icon-top-services" alt></img>
        <h2 class="vertical-margin-small" id="top-services-satisfaction">User satisfaction</h2>
        <p class="lead">Satisfaction is calculated by asking people to rate a service.</p>
      </div>
      <div class="column-half vertical-margin-medium top-services-completion" aria-labelledby="top-services-completion">
        <img src="/performance/assets/images/completion-rate-cb4c53fa42c9439b97d45fcb0ab3d4de.svg" class="icon-top-services" alt></img>
        <h2 class="vertical-margin-small" id="top-services-completion">Completion rate</h2>
        <p class="lead">The percentage of people who successfully complete a government service.</p>
      </div>
      <div class="column-half vertical-margin-medium top-services-takeup" aria-labelledby="top-services-takeup">
        <img src="/performance/assets/images/digital-takeup-ab1f24f7004fe32d45846a2c4a82a720.svg" class="icon-top-services" alt></img>
        <h2 class="vertical-margin-small" id="top-services-takeup">Digital take-up</h2>
        <p class="lead">The percentage of people using government services online compared to other methods (eg phone or post).</p>
      </div>
      <div class="column">
        <a href="https://www.gov.uk/service-manual/measurement/index.html" aria-labelledby="measuring-services">Find out about how these metrics are defined and measured</a>
      </div>
  </div>

    
<div class="report-a-problem-container">
  <h2>Help us improve GOV.UK</h2>

  <p>
    The form on this page is for reporting problems with this dashboard.
  </p>


  <form accept-charset="UTF-8" action="/contact/govuk/problem_reports" method="post">
    <div style="margin:0;padding:0;display:inline"><input name="utf8" type="hidden" value="✓"></input></div>
    <input id="url" name="url" type="hidden" value="https://www.gov.uk/performance"></input>
    <p>Don't include personal or financial information, eg your National Insurance number or credit card details.</p>

    <label for="what_doing">What you were doing</label>
    <input id="what_doing" name="what_doing" type="text"></input>

    <label for="what_wrong">What went wrong</label>
    <input id="what_wrong" name="what_wrong" type="text"></input>

    <div><button name="commit" type="submit" class="button">Send</button></div>

  </form>
</div>


  </div></div>