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Account recovery request #5696

Closed
3 tasks done
mocobeta opened this issue Feb 18, 2025 · 3 comments
Closed
3 tasks done

Account recovery request #5696

mocobeta opened this issue Feb 18, 2025 · 3 comments
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account-recovery Users needing assistance with account recovery

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@mocobeta
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PyPI Username

moco_beta

Reason for request

I have lost 2FA authentication app and recovery codes for my account.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@mocobeta mocobeta added the account-recovery Users needing assistance with account recovery label Feb 18, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Feb 20, 2025
@Thespi-Brain
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Hi @mocobeta,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from New/Triage to Verification in Process in Account Recovery Feb 20, 2025
@Thespi-Brain
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Hi @mocobeta,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Feb 21, 2025
@mocobeta
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Hi,
I recovered access to my account by resetting password and 2FA.
Thank you again for your support.

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Labels
account-recovery Users needing assistance with account recovery
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2 participants