Issue with incomplete/pending payment orders

[JitenderAgarwal]

Hi.. i use woocommerce plugin of razorpay for payments on my website.. after the latest update on my plugin am facing issue with respect to payments which are cancelled after checkout by user...
to check the issue following are the steps followed:

1. add product to cart
2. checkout and selct razor pay for payment.. customer is redirected to razorpay page for payment.
3. customer does not complete the payment and comes back to our website..
4. now this order is updated as pending payment order and is pushed to order history where customer can make the payment..
5. however instead of going to order history.. customer again opens the existing cart (As the same products still exists in the cart)
6. customer again selects the razorpay option to proceed with payment...
7. here ideally the razorpay page should come.. but there is an error which comes like this...
   { "error": { "errors": [ { "domain": "global", "reason": "duplicate", "message": "The requested identifier already exists." } ], "code": 409, "message": "The requested identifier already exists." } }

[jampulanaveen]

@JitenderAgarwal can you share the plugin version number which you are facing the issue.

[JitenderAgarwal]

Mine razorpay plugin is version 2.7.2

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On Wed, Aug 25, 2021, 15:41 jampulanaveen ***@***.***> wrote: @JitenderAgarwal <https://github.com/JitenderAgarwal> can you share the version number which you are facing the issue. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#201 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AVK5GRNZW3B5OITIZRDEDJDT6S6VPANCNFSM5CYOJ5FQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email> .

[jampulanaveen]

@JitenderAgarwal we are not able to reproduce and can we get the steps. Are you using any thirdparty plugin for maintaining woo order and can you provide screen recording as-well

[JitenderAgarwal]

Thanks Naveen. I have rechecked at my end. one of my third party plugin is creating this issue probably.. once i deactivate the plugin am not getting the issue. i will get back to you if i require any further assistance. Thanks, Jitender.

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On Wed, Aug 25, 2021 at 3:50 PM jampulanaveen ***@***.***> wrote: @JitenderAgarwal <https://github.com/JitenderAgarwal> we are not able to reproduce and can we get the steps. Are you using any thirdparty plugin for maintaining woo order — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#201 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AVK5GRMMZ3TUAETBRPST7ULT6S7YJANCNFSM5CYOJ5FQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email> .

[JitenderAgarwal]

Dear Team, I believe, after the latest update razor pay plugin is creating the order prior to pushing the order for payment.. ideally after the payment is succesfull only the order should be created.. Kindly check it.. On Wed, Aug 25, 2021 at 5:37 PM Jitender Agarwal ***@***.***> wrote:

…

Thanks Naveen. I have rechecked at my end. one of my third party plugin is creating this issue probably.. once i deactivate the plugin am not getting the issue. i will get back to you if i require any further assistance. Thanks, Jitender. On Wed, Aug 25, 2021 at 3:50 PM jampulanaveen ***@***.***> wrote: > @JitenderAgarwal <https://github.com/JitenderAgarwal> we are not able to > reproduce and can we get the steps. Are you using any thirdparty plugin for > maintaining woo order > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub > <#201 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AVK5GRMMZ3TUAETBRPST7ULT6S7YJANCNFSM5CYOJ5FQ> > . > Triage notifications on the go with GitHub Mobile for iOS > <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> > or Android > <https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email> > . >

[jampulanaveen]

@JitenderAgarwal As per our flow first order will be created, then payment is captured.

[ghost]

I am facing this issue too. Pending payment orders are not able to complete by the users. They get an error:

Invalid value posted for Plan
Order #185277 has not been added to the cart.

[abdulwahidsharief]

please reach us to https://razorpay.com/support/ if you are still facing the issue