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Communication channels needed #3

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maelle opened this issue Sep 14, 2020 · 14 comments
Open

Communication channels needed #3

maelle opened this issue Sep 14, 2020 · 14 comments

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@maelle
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maelle commented Sep 14, 2020

Slack channels needed to prevent listing names in the guide

  • email: actually there's email_etc_support, @yabellini do you follow it? what's the difference with the [email protected] email address?
  • youtube: @Athanasiamo this channel would be for people to ping the Youtube team, you at the moment, without really "pinging" you.
  • meetup: folks would post requests for help @PatriLoto Or is the new_chapters channel the best place for that? Is anything else discussed in the new_chapters channel?
  • github: for not pinging @hfrick

And actually, what's better, a Slack channel or an email account? The answer might be different depending on the thing, e.g. @yabellini could prefer email and @Athanasiamo could prefer slack.

@yabellini
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I follow the email_etc_support channel and solve it when I can. The difference with email I think is that email gets the official request for changes in email account (new account, passwords, forward list members). I also get questions about "how to" but those come more by Slack, most of the time by DM.

I prefer email because DM and Slack messages are lost and then I don't have a track, so I can miss a request and I can't show that someone requests me a change. As this is the official account for the chapters I want to be able to show that an organizer asks me to change the password. or to change the forward list.

Also, I can track my work and have some data about the process: the common questions, the commons problems, the amount of time, and help me to improve our process and be accountable for my task.

@maelle
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maelle commented Sep 15, 2020

@yabellini so what about we retire the email_etc_support channel? Then say someone else takes over and wants to change workflows, they could do that, but you have every right to prefer email communication.

@maelle
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maelle commented Sep 15, 2020

And reg "most of the time by DM" I think I'll open a separate issue.

@maelle
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maelle commented Sep 29, 2020

Yanina's name removed from the guide. 🎉

@hfrick
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hfrick commented Sep 29, 2020

Hi, I think there were ideas around for restructuring the onboarding process and having an onboarding team do the infrastructure steps of meetup, email, twitter, github (etc?) so I think we could start with making #new_chapters the single place for all those requests.

@maelle
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maelle commented Oct 1, 2020

Ok so can you archive email_etc_support @hfrick?

For meetup accounts, is there an email address btw?

@maelle
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maelle commented Oct 1, 2020

And should there be a youtube Slack channel and email address @Athanasiamo? (it could also be only an email address with no Slack channel?)

@drmowinckels
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This sounds like a good idea, I think an email address is enough, and then other questions are likely to pop up in the #online_meetups channel on slack. THis wasy I can have the form submissions be notified to the youtube@rladies mail rather than my own. I think that is good for anyone who might take over. THen they will also see the history of exchanges etc.

@maelle
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maelle commented Oct 2, 2020

Awesome! Would you mind emailing [email protected] to ask for the email address?

@drmowinckels
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sure thing

@maelle
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maelle commented Oct 2, 2020

Thank you!

@maelle
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maelle commented Oct 2, 2020

@PatriLoto @hfrick I know there's the new chapters channel, but what would be the corresponding email address?

@maelle
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maelle commented Oct 8, 2020

@PatriLoto @hfrick 👋 (question above)

@maelle maelle pinned this issue Oct 8, 2020
maelle added a commit that referenced this issue Oct 9, 2020
@hfrick
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hfrick commented Oct 12, 2020

Currently the closest correspondence of an email address to the #new_chapters channel is info@. Maybe it's worth making a dedicated email address for the whole thing, e.g. onboarding@?

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