add the user name to the support request

[cielf]

Summary

Add the user name (the email address that they use to sign in) to the information in the support request ticket.

Why?

Will save time on tracking down support issues.
We keep getting cases where the email that is in the support ticket is not a user inamewe can sign in with on a production copy to check the problem. So then we have to go look up the organization, and a user on it before we recreate their issue. It adds probably 5 minutes a ticket when it occurs -- which adds up.

Details

Where is the form for this?

Sign in as [email protected]
click "Need Help"

This creates a record in a google spreadsheet and ultimately goes to both a slack channel and a github project.

This will probably need core team involvement -- because there is a google spreadsheet involved outside of rails

Criteria for completion

• user name is also in the support ticket