Zendesk Flow Builder As Default ?

[cyyang94]

Is it possible to show the flow we have created using zendesk flow builder ? I am willing to pay to anyone who can help on this.

[grifotv]

@cyyang94 My understanding is that this library is all about the Classic implementation (@fbartho is best placed to confirm that):

• Messaging aka NEW Web Widget and SDKs: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/
• Classic aka OLD Web Widget and SDKs https://developer.zendesk.com/documentation/classic-web-widget-sdks/

There are different mobile implementation for each approach (source):

Note: The Zendesk mobile SDK for Messaging is not compatible with the Classic mobile SDKs. Using both within the same app is not supported and may produce unexpected results.

As Messaging is relatively new, it's worth flagging some of its limitations. For instance, some features are only available in the Classic one such as this one that could be a deal-breaker (source):

No user authentication: It is not currently possible for a business to verify the identity of a user. We expect to remove this limitation by the end of 2021.

That said, Messaging has some new features such as the one you are after (source Android / iOS release notes):

Direct integration with Zendesk's Flow Builder for building automated conversations.

[grifotv]

Check the "Capabilities comparison matrix" here https://support.zendesk.com/hc/en-us/articles/4408834108186-Messaging-vs-live-chat-Which-is-right-for-you-

AKAIK when they mention "Live Chat" it's the same as "Classic". It's annoying how inconsistent those terms are used in both docs and dashboard. There's a comment about this inconsistency here.