TON Keeper App Authentication Issue: Passcode and Fingerprint Recognition Failure

[lesliealdrson]

Dear TonKeeper support Team

I have been using TON Keeper for more than a year now, and I am experiencing an issue with the TON Keeper app on my device. the app suddenly stopped recognizing my passcode and fingerprint. Every time I try to unlock the app, it states that my passcode is incorrect, even though I am certain that I am entering the correct one. The fingerprint verification is also failing without any clear reason.

I have already tried restarting my device, clearing the app cache, and checking for any available updates, but the issue persists.

I even Brute force my tonkeeper password with adb and a bash script
I tried 10,000 possibles passwords but it didn't accept any of it!

phone : s21 ultra
Android version: 14
app version: 4.9.0 = updated to 4.10.1

[Generalresolution03]

Hello @lesliealdrson
A support number #284827 has been generated for you to resolve this issue on the general official support page, kindly initiate a chat using the chat icon on the page to get this resolve. Tnx