Attack Surface: Ticket Manipulation/Escalation
Description: Unauthorized modification of ticket properties (priority, status, assignment, customer data) or escalation of privileges within the ticketing system.
Community-Skeleton Contribution: The community-skeleton provides the core logic, database schema, and controllers for managing tickets. This is the fundamental purpose of the framework.
Example: An attacker exploits a vulnerability in the TicketController (or a related service) to update a ticket's status or assignee without proper authorization.
Impact: Disruption of service, unauthorized access to sensitive information, potential data breaches, reputational damage.
Risk Severity: High
Mitigation Strategies:
* Strict Input Validation (Server-Side): Validate all input in controllers and services handling ticket updates, ensuring data integrity and type safety.
* Robust Authorization Checks (Within Controllers/Services): Implement granular, context-aware authorization checks before any database modification related to tickets. Verify user permissions against the specific ticket and action.
* Auditing (Within the Framework): Implement detailed logging of all ticket modifications within the community-skeleton's code, capturing user, timestamp, and changes.
* ORM Security (If Applicable): Ensure secure use of any ORM (e.g., Doctrine) to prevent SQL injection that could bypass application-level checks.
Attack Surface: Unauthorized Ticket Access (Data Leakage)
Description: An attacker gains access to view or modify tickets they are not authorized to see.
Community-Skeleton Contribution: The community-skeleton defines the access control logic and database queries for retrieving and displaying ticket data. This includes how user roles, groups, and permissions are applied to ticket access.
Example: An attacker exploits a flaw in a TicketRepository method to retrieve tickets belonging to other users by manipulating query parameters.
Impact: Data breach, violation of privacy, loss of customer trust, legal and regulatory consequences.
Risk Severity: High
Mitigation Strategies:
* Strong Access Control Enforcement (Repository/Service Layer): Implement robust access control checks within the community-skeleton's data access layer (repositories, services) before returning any ticket data.
* Data Minimization (Within the Framework): Ensure that only the necessary ticket data is retrieved and returned based on the user's context and permissions. Avoid exposing unnecessary data.
* Secure Session Management (If Handled by the Skeleton): If the community-skeleton manages sessions, ensure secure session handling to prevent hijacking.
Attack Surface: Malicious File Uploads (via Attachments)
Description: An attacker uploads a malicious file through the ticket attachment feature.
Community-Skeleton Contribution: The community-skeleton provides the code for handling file uploads, including storage, retrieval, and potentially any processing (e.g., image resizing).
Example: An attacker uploads a malicious PHP file disguised as an image, and a flaw in the community-skeleton's file handling logic allows it to be executed.
Impact: Server compromise, malware distribution, data theft, denial of service, XSS attacks.
Risk Severity: Critical
Mitigation Strategies:
* Strict File Type Validation (Content-Based): Implement file type validation within the community-skeleton's upload handling code, based on content analysis (e.g., magic numbers), not just file extensions.
* File Size Limits (Within the Framework): Enforce file size limits within the upload handling code.
* Malware Scanning (Integration Point): Provide a clear integration point within the community-skeleton for connecting to a malware scanning service.
* Secure Storage (Framework Configuration): The community-skeleton should be configured to store uploaded files outside the web root and use randomly generated filenames.
* Sandboxing (If Feasible): If the framework provides any functionality for viewing or processing attachments, consider sandboxing these operations.
Attack Surface: Email Spoofing/Injection (via Mailbox Integration)
Description: An attacker forges emails to manipulate the ticketing system.
Community-Skeleton Contribution: The community-skeleton includes the code for connecting to mailboxes, parsing emails, and creating/updating tickets based on email content. This parsing and processing logic is the direct attack surface.
Example: An attacker sends an email with malicious headers that exploit a vulnerability in the community-skeleton's email parsing library, leading to code execution or data manipulation.
Impact: Phishing, malware distribution, data theft, unauthorized ticket creation/modification.
Risk Severity: High
Mitigation Strategies:
* Email Header Validation (Within the Framework): Implement rigorous validation of all email headers within the community-skeleton's email processing code.
* Content Sanitization (Within the Framework): Sanitize all email content (subject, body, attachments) within the framework's code to remove potentially malicious code.
* Secure Mailbox Configuration (Framework Guidance): Provide clear guidance and configuration options within the community-skeleton for securely connecting to mailboxes (e.g., using TLS/SSL, strong authentication).
* Rate Limiting (Integration Point): Provide a mechanism within the framework for implementing rate limiting on email processing.
Attack Surface: Privilege Escalation (Agent Roles)
Description: An attacker with a low-privilege agent account gains higher privileges.
Community-Skeleton Contribution: The community-skeleton defines the agent roles, permissions, and the logic for enforcing these roles within the application.
Example: An attacker exploits a vulnerability in the community-skeleton's user management code (e.g., a controller or service) to modify their own role or permissions.
Impact: Complete system compromise, data theft, unauthorized access.
Risk Severity: Critical
Mitigation Strategies:
* Robust RBAC (Within the Framework): Implement a well-defined and strictly enforced RBAC system within the community-skeleton's code. All actions should be protected by authorization checks.
* Secure Session Management (If Handled by the Skeleton): If session management is part of the community-skeleton, ensure secure session handling.
* Input Validation (Server-Side): Validate all input related to user management and role assignments within the framework's controllers and services.
* Principle of Least Privilege (Framework Design): Design the community-skeleton to enforce the principle of least privilege by default.
Attack Surface: API Vulnerabilities (if applicable and part of the skeleton)
Description: Vulnerabilities in a community-skeleton-provided API allow attackers to compromise the system.
Community-Skeleton Contribution: If the community-skeleton includes an API, the framework's code for handling API requests, authentication, authorization, and data processing is the direct attack surface.
Example: An attacker exploits a SQL injection vulnerability in a community-skeleton-provided API endpoint to access the database.
Impact: Data breach, system compromise, unauthorized access.
Risk Severity: High (if a community-skeleton API exists)
Mitigation Strategies:
* Strong Authentication (Framework Implementation): Implement robust authentication for all API endpoints within the community-skeleton's code.
* Robust Authorization (Framework Implementation): Enforce granular authorization checks for every API request within the framework.
* Input Validation (Server-Side, Framework Level): Validate all API input within the community-skeleton's controllers and services.
* Rate Limiting (Framework Integration): Provide a mechanism within the community-skeleton for implementing API rate limiting.
* API Documentation and Security Testing (Framework-Specific): Maintain clear API documentation and conduct security testing specifically targeting the community-skeleton's API.