Find Broken Links in articles

Find Broken Links/findBrokenLinks.js

@@ -0,0 +1,157 @@
+// Choose start and end indexes
+var indexOffset = 16;
+var windowSize = 500;
+
+var startIndex = windowSize * indexOffset;
+var endIndex = windowSize * indexOffset + windowSize - 1;
+
+// Define a new GlideRecord object for the Knowledge Article table
+var article = new GlideRecord('kb_knowledge');
+// Add a query to find all published knowledge articles
+article.addQuery('workflow_state', 'published');
+article.orderByDesc("number");
+
+
+
+// Apply indexes
+article.chooseWindow(startIndex, endIndex);
+// Execute the query to find the knowledge articles
+article.query();
+
+// Iterate through the knowledge articles
+var invalidArticles = [];
+while (article.next()) {
+
+	// 	Get the article body.  If empty, continue
+	var body = article.getValue('text');
+	if (!body)
+		continue;
+
+	var arrayUtil = new ArrayUtil();
+	var regex = /href=(["'])http(.*?)\1/g;
+
+	// 	Obtain a list of all unique links found in the article
+	var links = body.match(regex);
+	if (!links)
+		continue;
+
+	links = arrayUtil.unique(links);
+
+	var articleNum = article.getValue('number');
+	var articleSys = article.getUniqueValue();
+	var articleOwnerSys = article.getValue("u_knowledge_owner");
+	var articleOwner = article.getDisplayValue('u_knowledge_owner');
+	var invalid = false;
+	var invalidLinks = [];
+
+	// 	Validate each link
+	links.forEach(function(l) {
+		if (!l)
+			return;
+
+		l = l.substring(6, l.length - 1);
+
+		// 	Check if we've already recorded errors for this article. If so, continue
+		if (checkLinkAlreadyLogged(articleSys, l))
+			return;
+
+		if (l.indexOf('sys_kb_id') != -1) {
+			// Link is another knowledge article, determine if article is outdated
+			var sysRegex = /sys_kb_id(=|(%3d))([^\s]+)/gi;
+			var sysId = l.match(sysRegex)[0].substring(10, 42);
+
+			// 	Check if the referenced knowledge article is unpublished
+			var unpublished = new GlideRecord("kb_knowledge");
+			unpublished.addQuery("sys_id", sysId);
+			unpublished.addQuery("workflow_state", "!=", "published");
+			unpublished.query();
+
+			// 	Article is unpublished, log broken link
+			if (unpublished.next()) {
+				invalid = true;
+				var reason = "Contains unpublished knowledge article link";
+				if (l.indexOf('sysparm_article') == -1)
+					reason += " (without KB Article Number)";
+				var il = {
+					"link": l,
+					"reason": reason
+				};
+				invalidLinks.push(il);
+				addBrokenLinkRecord(articleSys, articleOwnerSys, l, reason, null);
+			}
+		} else {
+			// 	Link is to an external site.  Send a REST Message and log result
+			try {
+				var request = new sn_ws.RESTMessageV2();
+				request.setEndpoint(l);
+				request.setHttpMethod('GET');
+				var response = request.execute();
+
+				var httpStatus = response.getStatusCode();
+
+				// 	HTTP Error returned, log result
+				if (httpStatus != 200) {
+					invalid = true;
+					var reason = "External link returns status code " + httpStatus;
+					var il = {
+						"link": l,
+						"reason": reason
+					};
+					invalidLinks.push(il);
+					addBrokenLinkRecord(articleSys, articleOwnerSys, l, reason, httpStatus);
+				}
+			} catch(e) {
+				// 	Error occurred while attempting to send a REST Message
+				// 	Log a result
+				addBrokenLinkRecord(articleSys, articleOwnerSys, l, e, null);
+			}
+		}
+	});
+
+	if (invalid) {
+		invalidArticles.push({
+			number: articleNum,
+			owner: articleOwner,
+			links: invalidLinks
+		});
+	}
+}
+
+gs.info("Completed reviewing articles " + startIndex + " - " + endIndex);
+
+// if (invalidArticles.length) {
+//     var str = "Articles with invalid links: " + invalidArticles.length + "\n";
+
+//     for (var i = 0; i < invalidArticles.length; i++) {
+//         str += "\nArticle: " + invalidArticles[i].number;
+//         str += "\nOwner: " + invalidArticles[i].owner;
+
+//         for (var j = 0; j < invalidArticles[i].links.length; j++) {
+//             str += "\n\tInvalid link " + (j + 1) + ":";
+//             str += "\n\t\tLink: " + invalidArticles[i].links[j].link;
+//             str += "\n\t\tReason: " + invalidArticles[i].links[j].reason;
+//         }
+//     }
+
+//     gs.info(str);
+// }
+
+function checkLinkAlreadyLogged(article, link) {
+	var gr = new GlideRecord("u_broken_knowledge_links");
+	gr.addQuery("u_article", article);
+	gr.addQuery("u_link", link);
+	gr.query();
+
+	return gr.hasNext();
+}
+
+function addBrokenLinkRecord(article, owner, link, reason, httpError) {
+	var gr = new GlideRecord("u_broken_knowledge_links");
+	gr.initialize();
+	gr.u_article = article;
+	gr.u_owner = owner;
+	gr.u_link = link;
+	gr.u_reason = reason;
+	gr.u_http_error_code = httpError;
+	gr.insert();
+}

GlideRecord/EscalateInicidents/EscalateIncidents.js

@@ -0,0 +1,13 @@
+// Hours - set hours in a system property, and call below function to escalate
+// Support it with the events and notifications
+
+function escalateHighPriorityCases(hours) {
+    var gr = new GlideRecord('incident');
+    gr.addQuery('priority', '1 - Critical');
+    gr.addQuery('opened_at', '<=', gs.hoursAgo(hours));
+    gr.query();
+
+    while (gr.next()) {
+        gs.eventQueue('incident.escalation', gr, gr.assigned_to, 'Escalation triggered after ' + hours + ' hours.');
+    }
+}

GlideRecord/EscalateInicidents/readme.md

@@ -0,0 +1 @@
+Escalate High priority incidents with supported notifications and events

UI Actions/Copy Bulk SysIDs/CopyBulkIDs.js

@@ -0,0 +1,16 @@
+/* 
+//This action will be able to copy the sysids of multiselected records.
+
+Table - Global
+List Choice - True
+Client - True
+onClick - copySysIDs()
+
+Result - All the sysids will be copied as comma-separated strings which you can further copy into a system property for validations
+
+*/
+
+function copySysIDs(){
+	var sysIds = g_list.getChecked();
+	copyToClipboard(sysIds);
+}

UI Actions/Copy Bulk SysIDs/readme.md

@@ -0,0 +1,19 @@
+Did you ever get any use case where you need to copy SysIDs in bulk from a list view?
+
+The use case can be:
+There is some matrix that you need to validate in your script.
+You need to store the sysids in a property. One option is to export the CSV with Sys id field using ?CSV&sysparm_default_export_fields=all method, 
+then convert in comma separated list.
+
+![image](https://github.com/user-attachments/assets/90228462-cc67-4a99-b4e0-b1295c46bd67)
+
+Created this small utility to fasten the process of copying bulk sysids
+
+1. Navigate to System Definitions > UI Actions > Create New
+2. Give the Name of your choice e.g “Copy Bulk SysIDs”
+3. Select Table as “Global” so it is available on every list.
+4. Tick the Client and List choice field checkbox and call the function in Onclick field
+5. Write below code inside the function in Script field.
+**var sysIds = g_list.getChecked();
+copyToClipboard(sysIds);**
+