The IT Support Management System is a comprehensive web application designed for managing and assigning support tickets to technicians. Built with a modern tech stack, this system streamlines the process of issue reporting, assignment, and resolution in an IT support environment.
- User Authentication & Authorization
- JWT-based secure authentication.
- Role-based access control (Admin, Client, Technician).
- Ticket Management
- Create, view, update, and delete support tickets.
- Assign tickets to technicians using a popup interface.
- Real-time status tracking with color-coded indicators.
- Technician Assignment
- Admins can assign tickets to technicians from a user-friendly popup interface.
- Responsive Design
- Mobile-first approach ensuring accessibility across all devices.
- Interceptors & Guards
- HTTP Interceptor for attaching JWT tokens to API requests.
- Route guards for securing access to different parts of the application.
- MapStruct Integration
- DTO mapping for seamless data transfer between the frontend and backend.
- Angular 17: The latest version of Angular for building a dynamic and robust frontend.
- NgRx: For state management, handling global application state.
- Bootstrap: Ensuring a responsive and modern UI.
- Boxicons: A stylish icon library used across the application.
- CSS Flexbox/Grid: For designing flexible and efficient layouts.
- Spring Boot: Framework for building a robust and scalable backend.
- Spring Security: Implementing security with JWT-based authentication.
- Spring Data JPA: For data persistence and interaction with MySQL.
- Hibernate: ORM framework for managing relational data.
- MapStruct: For mapping between Java objects and Data Transfer Objects (DTOs).
- MySQL: Database for storing application data.
- Node.js and npm: Required for Angular CLI and package management.
- Java 21: Required to run the Spring Boot application.
- MySQL: Required to run the database.
- Login: Users can log in using their credentials. JWT tokens are used to secure the sessions.
- Role Management: Admins have access to manage users and tickets. Technicians can view assigned tickets, and clients can report issues.
- Admin Dashboard: Admins can view all tickets, assign them to technicians, and manage user roles.
- Client Interface: Clients can report issues and view the status of their tickets.
- Technician Interface: Technicians can view tickets assigned to them and update their status.
- JWT Interceptor: Automatically attaches JWT tokens to outgoing HTTP requests.
- Auth Guards: Protect routes from unauthorized access based on user roles.
- DTO Mapping: MapStruct is used to convert between entities and DTOs, ensuring efficient data transfer between layers.
- Overview: Provides a brief description of the project, focusing on what the project does and its main features.
- Features: Highlights the core functionalities and technologies integrated into the application, including JWT, interceptors, guards, and MapStruct.
- Technologies Used: Lists the technologies used on both frontend and backend, emphasizing the use of Angular, Spring Boot, and MapStruct.
- Setup Instructions: Provides step-by-step guidance on how to set up the project locally, including backend and frontend setup.
- Usage: Describes how different parts of the application work, such as authentication, ticket management, interceptors, and guards.
- Project Structure: Outlines the directory structure of the project for easy navigation.
- Contributing: Encourages contributions with guidelines on how to fork the repo and submit changes.
- License: Details the project's licensing information.
- Acknowledgements: Credits the tools and libraries that made the project possible.
This README.md gives a comprehensive guide to setting up, using, and contributing to your IT Support Management System, making it clear and user-friendly for developers and users alike.