Zammad CTI intergration with FusionPBX / Freeswitch

See all your incomming calls in Zammad and keep track of missed calls.

Getting Started

Prerequisites

Make sure you have installed and loaded freeswitch mod_curl

apt install freeswitch-mod-curl

and add it to the freeswitch modules list.

Installing

Copy all lua files to /usr/share/freeswitch/scripts Edit the configuration file zammad_config.lua and add your Zammad CTI URL.

Update Dialplan

Following settings need to be added to the dialplan

action lua zam_newcall.lua
action export session_in_hangup_hook=true
action export nolocal:api_hangup_hook=lua zam_hangupcall.lua
action export nolocal:execute_on_answer=lua zam_answercall.lua
action export original_to=${sip_req_user}
action export original_call_id=${sip_call_id}

should look something like this

Authors

• DigitalDaz - creator
• Cristian Livadaru - added Readme and config file

Acknowledgments

This is basically just copied from this blog post Zammad Ticketing System Integration created by DigitalDaz