✍️ About Me

I am a highly organized and innovative technical communicator with a decade of experience in the development of internal training materials, customer support documentation, and printed resources. Leveraging my background in computer science engineering, I adeptly articulate essential technical concepts and narratives tailored to specific audiences. My adaptable and analytical nature, coupled with strong attention to detail, enables me to refine and edit content effectively, thereby enhancing the overall information experience for customers. My childhood experiences during the Dot Com boom left a lasting impression, igniting my interest in technology. Throughout my school years, I cultivated a deep passion for computer science, which ultimately led me to Bangalore to pursue a degree in computer science and engineering. Moreover, I discovered a passion for writing during my academic journey. My professional career commenced at Dell, where I had the invaluable opportunity to work with and compose documentation for a diverse array of products, ranging from notebooks to advanced rack systems utilizing XML DITA infrastructure. Reflecting on my eight years at Dell, I acquired significant insights into the field of technical communication, which I found to be exceptionally rewarding. Subsequently, I was afforded the opportunity to explore various domains, including a nine-month tenure at Microsoft, where I gained firsthand experience with sample code and content management systems such as Git for the Visual Studio 2022 Release. My two years at Cisco further expanded my knowledge of data centre products and facilitated my engagement in API writing and white paper development.

Skills

Technical writing (Hardware, API, Software, Cloud) Technical editing Project management and leadership Active listener / Fast Learner Team player and Collaborative Ownership and Accountable Adaptive to new information`` Problem solver Critical thinking Customer Centric WordPress```

Programming: C, C++, C#, JAVA, Python, HTML, XML, PHP, JavaScript, Markdown, ASP.NET, Golang, and Visual C++ Technical editing & proofreading: DITA, XML, Markdown, ADOC authoring on XMetal, OxygenXML etc. OS: Cloud OS, UNIX or Linux, Windows, Hardware, Embedded systems (x86) CMS and CCMS: SDL, AEM and CCMS like Github Style Guides: AP Stylebook, Microsoft Manual of Style, Chicago Manual of Styles, Dell Style Guide, Cisco Style Guide. Networking: CISCO ACI and Data Centres, Nexus Dashboard, AHV/AOS(Nutanix) Tools: Agile, Git development environments, with ITS like JIRA, SalesForce, Fusion CRM, XML tools, XMetal, Word, Excel, Adobe Acrobat, InDesign, Oxygen-XML

Experience

09/10/2024 - CURRENT, Bangalore

• Working on Getting Started, Configuration, Installation Guides and Knowledge Base articles, Tech-Notes, Whitepapers and Release Notes.

Technologies used: Nutanix Core Products: HCI Cloud Hypervisors Virtual Machines

Sep 2022 - Oct 2024, Bangalore

• It encompassed a variety of documentation materials, including Getting started guides, Configuration Guides, Installation Guides, Knowledge Base (KB) articles, Technical Notes, White Papers, and Release Notes.
• I was also responsible for producing NEW CONTENT and revising existing materials related to REST API implementation and straightforward JavaScript-based web applications for use with ND/ACI tools.

**The tasks included the creation and ongoing maintenance of documentation for Cisco ACI, ND, NDO, and Nexus Datacentre switches.

Mar 2022 - Sep 2022, Bangalore

• Worked on Visual Studio, Azure, and Azure DevOps: The writing involved first-hand testing of the procedures/information which required re-writing of sample codes
• Worked on creating new and editing legacy online help for Visual Studio 2022 and supported frameworks like ASP.NET, Java, C#, and Golang.
• Worked on creating and editing learning modules for Visual Studio and Azure DevOps, updating sample code repositories on GitHub, and collaborating with off-site authors.

**Worked for Visual Studio and Azure DevOps and updated sample code for frameworks like ASP.NET, Java, C#, and Golang.

Feb 2014 - Mar 2022, Bangalore

• Biz client team as Technical Content Developer 2, collaborated with core engineering teams for authoring printed and online customer-facing documents like Quick Start Guide, Specifications, and Service Manuals for NPIs (PC Hardware) and supervising graphics and video production.
• Technical editor for high-complexity client line of business
• Collaborated with SMEs and customers with troubleshooting skills.
• Program-managed EMEA GSD onsite engineers team.

**Worked on high-complexity client line of business, that included machines like Latitude, Optiplex, and Precisions.

• National Cyber October 2001 Second place (State Level)
• CEO / Michael Dell Champions Award FY17
• Dell Silver Award FY18
• Recognized for assisting Dell EPEAT, Silver Certification

[Precision 3240 Compact Accessories Installation Guide](https://www.dell.com/support/manuals/en-in/precision-3240-workstation/prec_3240_accessories_installation_guide/

• Authored Accessories Installation Guide for Dell Compact Precision 3240 system.

[Dell Latitude 7424 Rugged Extreme Service Manual](https://www.dell.com/support/manuals/en-in/latitude-14-7424-laptop/lati_7424_sm/working-on-your-computer?guid=guid-7bf19010-aaf7-4a39-894a-646b3e2f0fc2&lang=en-us

• Authored Specifications and Assembly/Disassembly Guidebook for Latitude 7424 Rugged Laptop.

[Build and test Go projects](https://learn.microsoft.com/en-us/azure/devops/pipelines/ecosystems/go?view=azure-devops&tabs=go-current

• This document is part of the Microsoft Azure DevOps Learn Module and provides comprehensive guidance on setting up (CI/CD) pipelines for Go applications using Azure Pipelines.

[Cisco | Configuring Per Subnet Route Table For Azure Cloud Using Nexus Dashboard Orchestrator](https://www.cisco.com/c/en/us/td/docs/dcn/aci/cloud-apic/use-case/configuring-per-subnet-route-table-for-azure-cloud-using-nexus-dashboard-orchestrator.html

• Authored Document introducing a new feature with Cisco Cloud Network Controller (CCNC) version 6.0(2), enabling the creation of Azure VNet with multiple subnets where each or a group can be assigned its own per subnet route table.

• Vemana Institute of Technology, Koramangala under Visvesvaraya Technological University, Belgaum

Beyond my professional interests, I have a range of hobbies that keep life exciting and balanced:

• 📚 Reading: Exploring a variety of genres and gaining new perspectives.
• 🎵 Music: Enjoying melodies that soothe and inspire.
• 🚗 Cars: Fascinated by automotive design and innovation.
• 🌍 Long Drives: Finding joy in the journey as much as the destination.